Configurar una integración de aplicación cliente

Prerrequisitos
  • Licencia Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 2 Digital o Genesys Cloud CX 3 Digital
  • Licencia (s) para la aplicación que desea integrar. Comuníquese con su representante de ventas de Genesys Cloud para obtener más detalles. 
  • Se requiere un nivel de suscripción mínimo de Genesys Cloud CX 1.
  • Integraciones > Integración > Todos permiso (incluido en el Administrador maestro papel)

Nota: Después de comprar las licencias adecuadas para la aplicación, su representante de ventas de Genesys Cloud se asegurará de que su organización esté lista para ejecutarla.

To configure the integration, perform the following steps:

    1. Hacer clic Administración.
    2. Debajo Integraciones, haga clic en Integraciones.
    3. Click Add Integration. Displays the Integrations landing page where you can click Integrations to create a new integration
      Nota: Si no ha configurado integraciones para su organización, el Agregar nueva integración en su lugar aparece la opción.
    4. The available applications appear as tiles. You can also use the Search box to type the name of the application. Click the image to enlarge. Displays the Integrations applications page, which lists the applications as tiles. You can use the Search box to search an app
    5. To install the application, select the application and click Install.
      1. The Integration page of the selection application displays. The Details tab is selected by default. Each application displays different options and fields. For more information, see Create a new application. 
      2. Click the Configuration tab and update the fields accordingly.
      3. Click the Support tab to view the links for additional support. 
      4. Once you are done with the changes, click Save.
      5. Navigate back to the Details tab. On the upper right corner of the Details tab, click the Inactive toggle.
      6. The Change Status dialog box appears. Click Yes to make the application Active (usable by persons who have permission to access it.)
      7. To uninstall the integration, on the lower right corner of the Details tab, click the Uninstall Integration link.
    6. To view the details of the application, select the application and click Details.