Get help in Architect

To make it easier to access relevant information quickly and where you need it, Architect contains a context-aware help panel. The help panel responds with information that is contextually relevant to your current location and activity within Architect.

For a quick tour of the help panel, watch the following video.

Open the help panel

To access the help panel, click the question mark (?) icon in the top navigation bar. The panel appears on the right side of the screen.

Existing question mark icons continue to function and then when you click them, the in-app help panel opens.

The help panel contains three tabs. To open a tab, click its name or use your keyboard arrows to select it and press enter. For keyboard navigation inside the help panel, use the Tab key.

  • Current Topic – Displays context-aware help based on your current task. To view relevant Resource Center content, click this tab. 
  • Expressions – Provides detailed information about functions that you can use to build expressions, including syntax and examples. You can expand the Expressions tab for more information.
  • Resources – Offers quick links to Genesys documentation, tutorials, and other helpful materials.
  • Search – The help panel contains a search bar where you can directly search Resource Center content without the need to navigate to the Genesys Cloud Resource Center:

  • View the source documentation page – To open the currently displayed documentation page in a new browser tab for easy bookmarking or to access the help content outside the in-app context, click Open in Resource Center.

Access preferences and settings

Click the cogwheel icon and access the following options.

  • Open your preferences and personalize your Architect experience.
  • In Genesys Cloud, open the global Execution Data settings under Admin > Account Settings > Organization Settings.
  • Open the Set Execution Data Level for Flows dialog box and customize your flow-based execution data settings.