Series: Program Details

Genesys Cloud ISV application introduction

AppFoundry ISV Partners deliver products and solutions that integrate with the Genesys Platform Portfolio and add value to it. The users of the Genesys Platform are directly affiliated with the contact center or customer service operations, including agents, supervisors, line-of-business managers, and more. The ISV applications are AppFoundry application listings that run inside or in parallel with Genesys Cloud.

The ISV applications are offered in the following two ways:

• Invoiced by Genesys

• Invoiced by partner

During the application listing process, the partner can decide whether the application must be offered as invoiced by Genesys, invoiced by the partner, or both. For more information about the ISV applications, see ISV applications and What are ISV applications?

ISV applications invoiced by Genesys

The ISV applications invoiced by Genesys integrate with Genesys Cloud’s billing system. The AppFoundry Partner Terms and Conditions apply to the delivery of the ISV application to the customer. The customer and partner are responsible for ensuring that adequate terms for data processing are in place between them. The customers are charged every month for both their committed usage and the usage beyond their monthly commitment. To install the ISV application, the customers have to purchase the ISV application and update their Genesys Cloud subscription.

Genesys Sales and Genesys Resellers quote the ISV applications invoiced by Genesys. The ISV applications invoiced by Genesys come with a free trial period. For more information about the free trials for the ISV applications, see How premium apps benefit application providers.

Support, Terms, and Conditions

Developers, SIs, or ISVs registered as Genesys AppFoundry partners create and/or maintain the ISV applications. Genesys is not the creator or owner of these applications. Unless Genesys is explicitly listed as the owner of an application, Genesys does not provide, warrant, or offer support services for the application. The use of these applications by the partners or their customers results in the transmission of data outside a Genesys on-premise environment or the Genesys Cloud platform(s). In this case, Genesys does not take responsibility for securing this data, and the customer and partner are responsible for ensuring that adequate terms for data processing are in place between them.

Finally, the partners and their customers acknowledge that Genesys is notified of the application usage. The partner is responsible for redirecting from their application listing to their Terms of Service and Support Terms. AppFoundry partners are responsible for providing compliance with Schrems II and GDPR when selling in the European Union and other data privacy regions. AppFoundry partners are not considered subcontractors of Genesys. Genesys acts as a billing agent for our AppFoundry partners. The terms governing the customer’s use of AppFoundry products are on the AppFoundry website as per the partner’s application listing. Those AppFoundry terms are between the AppFoundry partner and the customer, and Genesys is not a party.

Revenue share to Genesys

The Genesys Ascend AppFoundry Partner operations guide provides details about the revenue share model, pricing definition, and quoting guidelines. To get access to the AppFoundry partner guide, request a partnership with Genesys in the Genesys Ascend Partner Portal.

ISV application licensing and billing

The ISV applications follow the Genesys user-based licensing model, mimic model, or metered usage model controlled by the AppFoundry partner. If an AppFoundry partner is on the Genesys user-based licensing model, the application follows the license calculation of Genesys Cloud. The partner enforces proper permission management to ensure proper billing by Genesys. For more information about Genesys billing to customers, see the Genesys Cloud Services terms and conditions, Genesys Cloud Billing FAQ, Usage Type Licensing information, and Metered Type Licensing information.

Quick start enablement packages

Genesys highly recommends listing a quick start enablement package for the AppFoundry Partners who list their ISV applications for Genesys Cloud.