Series: ISV Applications

The ISV Application AppFoundry partners on AppFoundry can allow subscription amendments (purchases and/or free trials) to a Genesys Cloud customer subscription with zero quantity commitment. To enable subscription amendment, the AppFoundry Partners must provide the following:

• Post-purchase installation instructions.
• (Optional) Pre-purchase instructions for Genesys Cloud Embeddable Framework (GEF) applications and some ISV client applications.

Installation instructions (Pre-Purchase)

Genesys Cloud Embeddable Framework (GEF) applications require pre-purchase installation instructions to facilitate installation requirements within the target CRM. Some ISV client applications require setup before purchase.

Example pre-purchase installation instructions for a Genesys Cloud Embeddable Framework application are as follows:

Pre-requisites:

• {AppFoundry Partner GEF App Name} for Genesys Cloud
• {AppFoundry Partner GEF App Name} for Genesys Cloud has an external dependency within {External CRM}.
• Click Next for items required before beginning your free trial of this integration with Genesys Cloud.

Pre-purchase instructions (external link)

1. Install the {AppFoundry Partner GEF App Name} package.
2. Install the {AppFoundry Partner GEF App Name} package from the {Package Location Name} completely before starting your free trial.

Installation instructions (Post-Purchase or Get it Now)

All ISV applications require post-purchase installation instructions to facilitate a seamless purchase-to-installation experience. Before making an application available for purchase or a free trial on AppFoundry, submit the following instructions to the AppFoundry Team:

Example post-purchase or get-it-now installation instructions are as follows:

Prerequisite: Access {AppFoundry Partner Client App}

1. Enable {AppFoundry Partner Client App} for your org.
2. Click Next and the installation icon for {AppFoundry Partner Client App}
3. Add the {AppFoundry Partner Client App Name} permission to any user role that you have to access {AppFoundry Partner Client App Name}: integration > {Permission} > view
4. Set Suggested role: {Insert Role}
5. Activate the {AppFoundry Partner Client App Name}.
6. Hacer clic Ahorrar.
7. Navigate to Apps Menu > {AppFoundry Partner Client App Name} to complete the setup post-installation.

Example post-purchase installation instructions are as follows:

Prerequisites: Access {AppFoundry Partner Client App} and provide access to {AppFoundry Partner GEF App Name}

1. Enable {AppFoundry Partner GEF App Name} for your org.
2. Add the {AppFoundry Partner GEF App Name} permission to any user role that you have to access {AppFoundry Partner GEF App Name}: integration > {Permission} > view
3. Set Suggested role: {Insert Role}
4. Add users to the {CRM Name} definition in the {CRM Name}.