Series: ISV Applications

Pricing adjustments

Pricing model updates

To ensure technical feasibility, effective timing of changes, and reduced risk to all parties, the AppFoundry product and parts team reviews and approves the changes to the pricing models. All pricing model changes require two or more of the following:

  • Genesys Cloud products
  • New SKUs
  • New application IDs
  • Premium application updates
  • New premium applications.

To discuss pricing model changes, open a Deal Service Request (DSR). To open a DSR, perform the following:

  1. Log in to your Partner Portal account
  2. Select the Support tab
  3. Choose Partner Hub Request.

It takes 30–90 days to process, review, and move all requested pricing model changes into production.

Pricing changes

All AppFoundry premium application vendors set the unit price and discount structure of their offerings. To change the unit price per Genesys Parts Catalog Items (SKUs), open a DSR. The request is processed within five to seven business days or sooner.

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