Series: ISV Applications

Sales options

The AppFoundry partners have the following options for direct and indirect Genesys customers to purchase their applications when selling through Genesys:

• Sales-assisted: Refers to orders manually processed with a Genesys representative or Genesys reseller.
• Self-enablement: Refers to orders placed by permitted Genesys Cloud customers themselves on AppFoundry.

Sales assisted

Mostly, Genesys and Genesys AppFoundry offers are sold via the sales-assisted model. This model offers the following options not available on AppFoundry to Genesys sellers and resellers:

• Subscription commitments
• Discounts for volume commitments
• Non-standard subscriptions that require AppFoundry partner approval
• Extended free trials that require AppFoundry partner approval
• Any non-standard request.

Self-enablement on AppFoundry

Both direct and indirect customers can take advantage of purchasing any ISV application enabled for online purchasing, including free trials. All purchases completed on AppFoundry are zero-quantity commitments, essentially month-to-month subscriptions. Items procured on AppFoundry are cancelable at any time without contractual penalty. Free trials are zero-quantity commitments with a non-billable period as stated on the purchase screen. Most ISV applications and Genesys add-ons have a one-month free trial period.

Free trials

ISV Application AppFoundry partners must opt in to make their offerings available on AppFoundry for purchase or a free trial. Free trials refer to purchases of an ISV application with one month of usage unbilled. Free trials do not require any quantity commitment. You can cancel the free trials at any time in Genesys Cloud (Account Settings > Subscription) at no cost. For more information about the free trial, see free trial demonstration. 

Free trials – proration

Direct Genesys Cloud customers can start a free trial of an ISV application at any point during their monthly billing cycle. The start date and end date of a free trial do not occur on the customer’s monthly billing cycle date. During the free trial period, there are no usage charges. If the customer does not cancel the subscription, AppFoundry automatically prorates the customer’s usage after the trial period completes in the second month. Proration occurs on the monthly usage price per unit (named or concurrent user).

An example proration of a free trial on a Genesys Cloud subscription is as follows:

Subscription information

{
    "premiumApplication": "12.99",
    "trialStartDate": "2019-7-19",
    "trialEndDate": "2019-08-18",
    "billingCycleStartDate": "2019-7-14",
    "billingCycleEndDate": "2019-8-13" 
}

For example, consider the date from August 19 to September 13. The second month’s usage is 25 days out of a possible 31 days. The monthly user price is prorated to ((25/31) * $12.99) = $10.48 per licensed user consumed. The usage from the third month and beyond is billed at the standard $12.99 per licensed user consumed.

Free trial status check

AppFoundry partners can check the status of a customer’s subscription for a free trial status by a simple public API request as follows:

GET v2/billing/premiumapplistings/{appId}

Response (abbreviated)

{
    "appId": "appId",
    "customerName": "ABC Internal Testing Company AppFoundry Customers",
    "currency": "USD",
    "offerings": [
        {
            "partNumber": "GENERIC",
            "partName": "GENERIC",
            "description": "GENERIC",
            "monthToMonthPrice": "17.9900",
            "annualMonthToMonthPrice": "15.9900",
            "annualPrepayPrice": "14.9900",
            "type": "usage"
        }
    ],
    "isPartnerSale": false,
    "customerBillingCycleDay": "24",
    "freeTrialLength": 1,
    "freeTrialLengthUnit": "month",
    "subscriptionType": "PREPAY",
    "isConcurrentPureCloud": false,
    "isAppOnSubscription": true
}

The key fields to inspect are isAppOnSubscription == true and previousFreeTrialDate. The key fields are to be set. If previousFreeTrialDate is not set, then the customer has a sales-assisted subscription.

Cancellations of purchases and free trials

As mentioned earlier, a free trial is a subscription that constitutes a zero-quantity commitment to an ISV application. As a zero-quantity subscription line item, customers can cancel the subscription at any time without hassle in the Genesys Cloud (Account Settings > Subscription page). During the trial period, customers are unbilled if they cancel the free trial. Standard cancellation rules and processes apply for subscriptions with a commitment quantity.

Vendor notification

AppFoundry is available 24/7 for self-service ISV application free trials or purchase initiation. Upon successful subscription amendment, including an ISV application, the ISV application vendor gets a notification email. A successful subscription amendment includes the following:

• Sales-assisted: Refers to a free trial or regular subscription amendment (aka typical purchase).
• Self-service: Refers to customer self-service enablement on AppFoundry. The AppFoundry vendors get the standard win/loss report every week.