Subscription options

The different types of subscription options are as follows:

Pre-pay annual

All Genesys Cloud user licenses or metering commitments, including your ISV application, are billed upfront based on the customer commitment per applicable item. Overages of user licenses or metered usage, including ISV applications, are tabulated monthly and invoiced monthly.

Sample calculation for usage-based license:

A customer has purchased a usage-based license for 10 users of the ISV Client application. If the customer uses 15 users for the month, then that customer is billed for the current month for five overage users.

Sample calculation for metered usage-based license:

A customer has purchased a metered usage-based license with a commitment for 1000 minutes and a commitment rate of $0.25 per minute. The customer is billed as follows:

• Actual usage for the month = 1250 minutes for the month
• Commitment (Paid up front) = $250 (1000 x $0.25)
• Invoiced Amount for the Month = $62.50 (250 x $0.25)

Sample calculation for non-usage-based license:

If a customer has purchased a non-usage-based license, then that customer is billed upfront for the subscription term of the ISV application at the prepay annual price.

If a customer has purchased a fixed-price monthly ISV application at $100 per month, that that customer pays $1200 ($100 x 12 months) upfront for the use of the application.

Annual Month-to-Month

All Genesys Cloud user licenses or metering commitments, including your ISV application, are billed monthly based on the customer commitment per subscription item. Overages of user licenses or metered usage, including ISV applications, are tabulated monthly and invoiced monthly.

Sample calculation for usage-based license:

A customer has purchased a usage-based license for 10 users of the ISV Client application. If the customer uses 15 users for the month, then that customer is billed for the current month for 10 subscribed users and 5 overage users.

Sample calculation for metered usage-based license:

A customer has purchased a metered usage-based license with a commitment for 1000 minutes and a commitment rate of $0.25 per minute. The customer is billed as follows:

• Actual usage for the month = 1250 minutes for the month
• Invoiced Amount for the Month = $312.50 ((1000 x $.025) + (250 x $0.25))

Sample calculation for non-usage-based license:

If a customer has purchased a non-usage-based license, then that customer is billed monthly for the subscription term of the ISV application at the annual Month-to-Month price of $110 per month.

Month-to-Month

All Genesys Cloud user licenses or metering commitments, including your ISV application, are billed monthly based on the actual usage. In this billing model, the customers do not have a monthly commitment.

Sample calculation for usage-based license:

A customer has purchased a usage-based license. If the customer has zero usage, then that customer is billed for zero usage. If 15 user licenses are used within a month, then that customer is billed for 15 users.

Sample calculation for metered usage-based license:

A customer has purchased a metered usage-based license. The customer is billed as follows:

• Actual usage for the month = 1250 minutes for the month
• Invoiced Amount for the Month = $412.50 (1250 x $0.33)

Sample calculation for non-usage-based license:

If a customer has purchased a non-usage-based license, then that customer is billed monthly for the subscription term of the ISV application at the Month-to-Month price of $115 per month.