Series: AppFoundry for Resellers
Profile request
Request onboarding
Genesys Cloud resellers must complete an onboarding setup process to offer Genesys add-on features and third-party software to their customers. The Genesys Cloud reseller or Genesys Cloud Channel Manager must open a Partner Support Request in the Genesys Ascend Partner Portal and begin the onboarding process. The AppFoundry reseller must provide the following details during onboarding:
- Reseller’s Genesys Cloud Org Name
- Reseller’s Genesys Cloud Org ID in Genesys Cloud (Admin > Organization Settings > Advanced area). For example, 59aaaaaa-bbbb-cccc-dddd-eeeeeeeeee9e.
- Reseller’s Genesys Cloud Org Region. For example, us-east-1, ap-southeast-2, and more.
- Genesys Salesforce Account URL(s)
- E-Mail address to send activation e-mails to. Note: Only one address is allowed.
Options for profiles
Most Genesys resellers have a single Genesys account record in our CRM. Genesys resellers with a single account must create a single profile that works in all Genesys Cloud regions except FedRamp. Larger multinational Genesys resellers, with multiple account records in our CRM, have more options to explore. Each Genesys reseller’s CRM record is associated with an individual operating company per country.
| Opciones | Profile Description |
|---|---|
| Opción 1 |
One Master Profile
|
| opcion 2 |
One Profile Per Country
|
| Opcion 3 |
Group Profiles
|
Each profile is a single G/W list that works in all Genesys Cloud regions except FedRamp.
- One profile per orgID is allowed.
- If the reseller has more than one operating company, all Salesforce Account URLs must be provided.
- If the reseller has more than one operating company, the submission must have the following options when setting up the AppFoundry Profile:
- Option 1: All SFDC Account URLs and the single OrgId or region for the profile are included in the request.
- Option 2: A unique orgId or region is provided for each Salesforce Account URL.
- Option 3: The regional groupings of Salesforce Account URLs must be associated with a single orgId or region per grouping of Salesforce Account combinations.
The Partner Hub team adds an AppFoundry markup and percentage to all whitelist items on the partner margins node and updates your account in Genesys’s internal systems. The whitelist items have the reseller’s markup percentage added to the gray list price provided to the end customer. Resellers provide first-level support services to the end customer for these whitelisted applications. The Partner Hub team takes up to three business days to enable the reseller Genesys Cloud Org for administrative access on AppFoundry’s website.
