AppFoundry partner responsibility

For an ISV application to be installable or usable, a customer must have an active subscription for the ISV add-on. Upon a fully amended customer subscription, the unique permission (license, if associated in Genesys Cloud Billing Services) of the application is available for user assignment. Once purchased, the two main types of ISV applications are as follows:

1. ISV client applications: These applications are visible and installable within the Integrations menu (Admin > Integrations > Add New) in Genesys Cloud.
2. Genesys Cloud Embeddable Framework applications: These applications are not visible in the Integrations menu in Genesys Cloud. These types of add-ons run in external systems and not in Genesys Cloud. The customers administer the unique permissions of the ISV application within Genesys Cloud for access control. The installation tasks of these ISV applications occur within the external application, including CRM. Each AppFoundry partner supplies this installation package to the customer outside Genesys.

The AppFoundry partner is responsible for enforcing the Genesys Cloud license within their application. The customers are responsible for applying the Genesys Cloud license to their applicable users. The graphical representation of the quote-to-payment process is as follows: