Series: ISV Applications

The ISV applications are third-party integrations with Genesys Cloud’s billing system. Once the ISV application adheres to all standards and is set up within the Genesys Parts Catalog, the ISV application is quoted separately from the AppFoundry Partner. The Genesys Sales and Genesys Resellers quote the ISV applications within the Genesys Quoting tool. 

The ISV applications are an addition to Genesys Cloud subscriptions, where usage fees are billed with the customer’s subscription. The ISV applications are not installable or usable until the customer’s subscription is fully activated. With the AppFoundry Partner’s consent, the ISV application is offered to both the direct and indirect Genesys Cloud customers as a purchase, free trial, or both on AppFoundry.

Benefits of ISV applications

The ISV applications offer the following different types of benefits to the AppFoundry Partners and Genesys Cloud customers:

• AppFoundry partner benefits
  • Listed in the Genesys Cloud Product Catalog.
  • Incentivize Genesys sales to sell the ISV applications.
  • Access to the AppFoundry Marketing Program, which includes showcases and events.
  • Ability to streamline purchases and free trials for Genesys Cloud customers.
  • Preferential listing in AppFoundry (ISV Section).
• Customer benefits
  • Streamline billing, resulting in a singular invoice from Genesys.
  • Offer an automated installation experience over a cumbersome setup.
  • Allow a curated selection of expanded capabilities to get the most out of Genesys Cloud.