Series: Joining AppFoundry

ISV program requirements and benefits

Tiered partner program

The tiered program features provide benefits at different levels, based on the aggregate gross revenue generated within the AppFoundry program. The aggregate revenue is defined as the sum of Genesys’s total gross billing to the end customer or reseller and the partner’s total gross billing to the end customer or reseller.

Joining the tiered program

To join the tiered program, perform the following:

  • Partners must ensure that they have an application listed as an ISV application on Genesys Cloud.
  • Each new partner joins the AppFoundry ISV partner program with the Bronze Tier.
  • Optionally, partners can provide Genesys’ Common Terms of Service for an ISV application. For more information about the common terms of service, see Common Terms of Service.

    Partner tiering

    Genesys annually evaluates each partner’s compliance with the program guide requirements before changing each partner’s category, tier assignment, and economic benefits. Genesys measures and reports the performance on a set of cloud recurring revenue, defined as a KPI. Official compliance and applicable program changes to this KPI are assessed annually.

    The timelines for the compliance reviews are as follows:

    • Compliance review takes place in Q4 and is based on the applicable recurring revenue and training certifications from the ongoing calendar year.
    • The KPI is defined as the recurring annual gross revenue earned through sales. The KPI is the sum of gross sales, partner invoices, and Genesys invoices. This KPI is subject to change annually with the AppFoundry program guide.
    • When the partner is deemed to be non-compliant with the KPI during the annual compliance review, a recovery grace period is granted. If the partner fails to achieve compliance within the recovery period, Genesys changes the partner’s tier.

      Program requirements

      As AppFoundry partners are encouraged to invest in marketing campaigns offered within the program and share revenue with Genesys, AppFoundry ISV partnerships are provided free of cost. Genesys AppFoundry’s primary strategic goal is to extend Genesys Cloud adoption. Genesys Lab software fees are charged individually based on the solution requirements. A Genesys Cloud Developer Lab instance is provided free of cost to the partner.

      AppFoundry ISV partner requirements

      The AppFoundry ISV partner requirements are as follows:

      • Technology development plan/product roadmap.
      • Solutions guide documenting interoperability/integration.
      • On-demand customer and product reporting.
      • Continuous integration/interoperability with the Genesys and partner latest solution/product releases in place.
      • Genesys Cloud Certified Partner (CCP) before accessing Genesys Technical Support.
      • Genesys Cloud Certified Partner (CCP) before receiving the Genesys SDKs (where available).
      • Genesys Cloud Certified Partner (CCP) (if using the Genesys Platform SDK for integration), wherever available.
      • Follow the Genesys process when opening Genesys technical support tickets.
      • Follow the Genesys Code of Conduct.
      • Completion of Genesys Cloud Certified Partner (CCP) before listing their ISV application for Genesys Cloud on AppFoundry by one or more employees.

      AppFoundry ISV partner program benefits

      The AppFoundry ISV partner program benefits are as follows:

      Partner Benefits Program Level Benefits
      Technical Enablement
      • Access to the Genesys Care knowledge base, Genesys developer forum, and Genesys AppFoundry community.
      • Access to Genesys Technical Support (requires the Genesys Certified Support Professional and a valid lab or production license).
      • Access to Genesys Lab software to validate their solutions with the Genesys Suite.
      • Integrate Genesys SDK with the Genesys customer experience platform.
      • Access to the Genesys test plans for self-validation, if available.
      • Access to the Genesys On-Demand Services (ODS) or professional services for a fee.
      Partner Enablement
      • Access to the Genesys Ascend Portal for AppFoundry ISV partners.
      • Access to the partner webinars.
      • Access to the Genesys Partner Network Community.
      Marketing
      • Option to join internal and external marketing activities.
      Entry criteria :Previous Suggested Article Next Suggested Article: Compliance