Series: Program Details

The AppFoundry partner program offers ISV partnership to its partners. The ISV partnership is suitable for partners whose applications are installed on top of Genesys Cloud or integrate perfectly with Genesys Cloud. These applications are offered with Genesys Cloud and enhance the overall customer experience.

A few application usage areas are as follows:

• Administración de personal
• Seguridad y cumplimiento
• Channels and Routing
• Operaciones
• Business Intelligence
• CRM and Case Management
• Voice of Customer
• Voice Enhancements
• Video and Mobility
• Bots and Automation
• UC and Collaboration
• Telco and Devices

The ISV partnership is built to offer ISV applications. The ISV applications allow AppFoundry ISV partners to install their application on top of Genesys Cloud with an installation card and other integrations, including license, permission, and user management.
With the ISV applications, the customer installs the application directly from the AppFoundry Marketplace into their Genesys Cloud environment. Genesys takes care of the installation methodology during installation. With this installation, Genesys invokes a new cloud instance in the partner’s environment.

The ISV partnership offers the following:

• Onboarding support.
• Partner Enablement support.
• A free Genesys Cloud organization for development purposes.
• Internal and external marketing.

The AppFoundry ISV partnership offers a revenue share. Genesys uses the revenue share to incentivize Genesys Sales and Resellers to sell the ISV applications. Genesys Sales gets license compensation and quota relief for the sold ISV applications.