View telephony resource limits

Prerrequisitos

For External Trunks/Phone Trunks, Sites, Phone lines, Base Settings

Telefonía > Enchufar > Todos permiso
Limits > Organization > View permission

For Extension Assignments

Telephony > Extensions > View permission
Limits > Organization > View permission

For Schedule Groups

Routing > Schedule Group > View permission
Limits > Organization > View permission

For Schedules

Routing > Schedules > View permission
Limits > Organization > View permission

For Call Routes

Routing > Call Route > View permission
Limits > Organization > View permission

For Emergency Groups

Routing > Emergency Group > View permission
Limits > Organization > View permission

Telephony resource limits define thresholds for specific entities in the Telephony Admin area. These limits safeguard Genesys Cloud Services from abusive and unexpected traffic patterns, encourage efficient use of billable resources, and protect customers from unexpected usage.

To assist telephony administrators in keeping track of the number of items that have specific upper limits, the Limits button appears in the main toolbar for the following Telephony Admin entities.

Telephony Admin entities with Limits	Upper limit
External Trunks/Phone Trunks	500
Sitios	1,000
Phones lines Note: This limit applies to the number of stations/line keys – not the number of phones.	50,000
Configuración básica	750
Extension Assignments	25,000
Schedule Groups	10,000
Horarios	10,000
Call Routes	2,000
Emergency Groups	1,000

To see how close you are to the upper limit of any of the entities with limits, click Limits . A dialog appears that shows your organization’s current use as a specific number and a percentage. If an entity reached 80-89% of the limit, that percentage appears in the button in yellow. If an entity reached 90% or above of the limit, that percentage appears in the button in red. When an entity reaches or goes over the upper limit, a warning message appears in the dialog.