AppFoundry program detail FAQs
Does Genesys support perpetual licenses?
Starting Fiscal Year 2023, Genesys does not support perpetual licenses invoiced by Genesys. Each partner has to offer subscription-based licenses with technical support included in their pricing.
What are the criteria for an application to be rejected from listing in the AppFoundry?
The most common reasons for rejection are as follows:
- The application does not work or does not use the most logical and appropriate point of integration.
- The application has an out-of-date integration (something that does not work with the current version of Genesys or non-secure integration).
It is mandatory to build an ISV application integration. The AppFoundry partner has to provide and maintain up-to-date terms and conditions and data privacy terms for review and agreement by the user.
Can the AppFoundry partner sell the applications through their own sales channels in addition to the AppFoundry?
Yes, the partner can sell the application to an existing Genesys customer. In that case, the revenue share still applies.
What policy does AppFoundry have about free products? What commissions are payable to Genesys upon the installation of these applications through the AppFoundry?
Genesys reviews free ISV application submissions with the same process as paid apps.
Is there a fee for listing on the AppFoundry?
No, there is no listing fee, only a revenue share. For Genesys Cloud, Genesys performs only a sanity check of the application functionality and integration. Currently, Genesys does not perform a full security review. Hence, no charges apply.
When does revenue share apply for ISV applications invoiced by a partner?
The revenue share applies to the ISV applications invoiced by a partner for the following:
- The partner sells directly to a prospect who is already a Genesys customer.
- The partner makes a direct sale at a Genesys event after the prospect approaches Genesys at the event.
- The partner sells directly to the prospect after being introduced to them by a Genesys salesperson or the AppFoundry portal.
- The partner assists in the selling process with the prospect and invoices them for their solution after a Genesys salesperson approaches the partner for pricing and other details.
- When a prospect approaches the partner, the partner interacts with the customer. However, the customer then involves the Genesys salesperson in the sale, and the partner invoices for their solution.
Can customers see other listings?
Si.
Are white and grey lists more than just Partner applications?
Si.
Is the reseller responsible for collecting the revenue for whitelisted and greylisted applications?
Si.
Does the reseller charge for Genesys Cloud and any whitelisted/greylisted applications?
sí
Does the reseller support the whitelisted/greylisted applications?
sí
Does the reseller choose the best Listing Applications for your region?
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