Series: Joining AppFoundry

AppFoundry ISV partner entry criteria

The AppFoundry ISV partner entry criteria are as follows:

1. Solutions must interoperate or integrate with one or more Genesys products through standard APIs, including SIP, MRCP, SCXML, VXML, and web services, or Genesys APIs/SDKs. For more information about authorized integrations when using Genesys APIs/SDKs under Genesys Cloud, see Genesys Cloud.
   • Solutions, products, or integrations must meet Genesys standards for quality and reliability through validation.
   • Partner must show commitment to an ongoing partnership and demonstrate incremental customer value as perceived by our mutual customers.
   • The partner to build and integrate the ISV application into Genesys Cloud.
   • Genesys’s and the partner’s latest solution/product releases must maintain integration/interoperability.
   • If the free trial instances of Genesys Cloud are idle for more than six weeks, Genesys deactivates the free trial instances.
     
     • Genesys AppFoundry Partner Management, business development, or product management approves the partner.
     • Partner must sign an AppFoundry Partner Master Agreement (APMA), evaluation agreements, and associated SDK agreements, where applicable.
   • Assign schedules for the APMA. For more information about the schedules, see the Genesys AppFoundry Legal.
2. Partner to apply for a partnership through the Genesys Ascend Partner Portal.
3. Partner to sign up with an email address associated with a domain name close to their company name. Individual developers register with an email address associated with their business domain name. Registration requests with email addresses associated with an email service, including Gmail, Hotmail, Yahoo, and iCloud, are denied.
4. Genesys developer support team and Genesys product management review all ISV AppFoundry applications to ensure that the solution uses the most modern and supported method of integration with one or more relevant Genesys platforms. For more information about the requirements, see the Installation Readiness, Style Guide, and Security Guidelines.
5. Genesys does not create, test, support, or warrant any AppFoundry listings unless explicitly noted in the AppFoundry that the solution is built by Genesys. The partner is required to comply with the following criteria:
   • Use industry standards to build security as part of the systems or software development life cycle.
   • Perform security defect management in code before production.
   • Verify that the software suppliers adhere to industry standards for systems/software development life cycle security.
   • Review the application for security vulnerabilities before deployment in production.
   • Accomplish SOC 2 Type II, CAIQ, CSA STAR, or other application security assessments.
6. The minimum requirements for AppFoundry ISV Partners are as follows:
   • Have a ready-to-go GDPR-compliant Data Processing Agreement (DPA). Genesys can provide a DPA template, if necessary.
   • Have a Genesys-approved EULA available for acceptance by its customers when listing on AppFoundry.
   • Conduct internal testing to confirm the integration/interoperability of each solution with Genesys products and verify that it meets Genesys’ requirements. The partner is responsible for providing the test lab, plans, and results at its own cost.
   • Provide solution installation documentation and solution operation documentation through an online platform to maintain high-quality standards.
   • Document each solution and its integration/interoperability with Genesys Cloud.
   • Use third parties to assist with testing (Genesys PS, Genesys partners, and more).
   • Provide technical support associated with the solution.
   • Provide solution updates, upgrades, and alignment with the most recent Genesys software versions.
   • Responsible for the accuracy of the representations, claims, and statements made during and after the verification/validation, and for contracting the solution on its own EULA.
   • Maintain a Genesys lab for ongoing testing and support of their solution, or to schedule and pay for use of Genesys-hosted lab environments.